Customer Driven Ethos
e·thos - noun
the characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations
At HFD We Live For Total Quality Experience – "TQE"
We want every client to have a Total Quality Experience
with HFD in all aspects of the project from kick-off of the design to the opening day of the hotel (and beyond)!
Leveraging HFD’s Proprietary P.A.C.T. System
… The act of taking part or sharing
… Regard as probable, expect or predict
… Exchanging information to produce a better understanding and outcome
… Extremely persistent in adhering to or doing something
HFD and all of our associates will create a “PACT”
to facilitate an environment that provides our clients, vendors, channel parties, and internal associates an experience that enhances our relationships, provides outstanding service, maintains reasonable and accountable expectations, and communicates in a timely and respectful manner.